Job Description
Essential Duties and Responsibilities:
Receive mail, documents, packages, and courier deliveries.
Answers all incoming phone calls in a professional manner to include delivery orders, customer inquiries, and general business calls.
Cash Handling experience •
Process all deposits, wires, and cash requests.
Order and verify cash form Bank.
Source and order supplies for office
Remains visible and alert for customers who may need assistance.
Processes customer purchases accurately and efficiently.
Able to work rotating Saturdays 8-Noon
Receives payment for service by cash, check, credit cards or debits.
Reconcile Credit card statements
Issues receipts, refunds, credits, or change due to customers.
Perform basic filing and recordkeeping.
Perform administrative and clerical support tasks.
Maintains drawer amounts by ensuring proper change are available.
Opens and closes registers according to designated procedures.
Assists customers by providing information and resolving their complaints.
Maintains clean and orderly checkout areas.
All other duties assigned.
Competencies:
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Communication-Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Time Management- Uses his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities. Work Quality- Work quality refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems.
Customer Service
Requirements
- Customer Service- Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations. Organization- Can marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner with attention to detail. Educations and/or Experiences: High School Degree and 2 years experience preferred or the equivalent combination of experience and education. Cash handling experience Computer Skills: Basic Computer Skills